£15 a day to heat - Activair 7kw

About This Installation

Hello, I’m looking for some help/advice this is my current set up I know it’s the whole tank situation is horrible and the insulation on the outside pipe work needs redoing but ideally need recommendations for some one to come and service the system and possibly set it up properly as I believe it really isn’t set up to run efficiently for example last winter it was costing nearly £15 a day to heat the house and even then the house never actually reached 20 degrees, the heat pump also used to freeze over due to the auto defrost not working right I had to keep manually forcing it to defrost. The heat pump was installed by elite energy around 2.5 years ago and after arguing with them constantly I give up 😅 any help or recommendations are greatly appreciated based in County Durham north east

Specifications

System Specifications

Energy Monitoring